Here you can find answers to some interesting questions you might have
How can I find an apartment to stay?
To find an apartment/private room/studio or home to rent, please go to www.ovohomes.com and use Search Bar where you can choose a city you want to live, check-in and check-out dates, tenant quantity, and click on the Search button.
How can I search for an apartment near a university?
If you’re interested in a specific university, you can filter on the Advanced Search page by clicking on Facilities.
To go on the Advanced Search Page, please do a search on the Home Page, and then you will go on the Advanced Search page.
What should I consider before I send a booking request?
Some property owners don’t accept having parties very often with a large number of people, playing music loudly at midnight, living with more people than agreed in advance, or having overnight guests very often. So, please check the house rules on the property description page before sending a booking request.
How can I ask a question about an apartment?
On OVO, each property includes the following information:
- Type of place for rent (apartment, private room, hotel room)
- Minimum rental period
- Nearby facilities
- Available amenities
- Payments and utility bills
- Cancellation policy
- House Rules
- Any many more.
If you want to know more about your selected place before making a booking request, please feel free to contact a place owner by clicking on the button ‘Contact Owner‘ in the ‘My Reservations’ section in your profile or send an email and OVO’s customer relationship manager will respond you as soon as possible.
What is a booking request?
To say simply, by clicking on the ‘Request to Book’ button, you send a Booking Request to a place owner about a place finding out if you can rent a specific place for living for a long period of time.
After the place owner receives your Booking Request, he/she or OVO’s representative will contact you to collect additional information, like your nationality, profile type, payment method, short info about yourselves, and why you want to move to this city and this specific place. You can find a message from the landlord in the My Inbox section of your profile.
if the place owner doesn’t know English or Russian, the OVO’s customer relationship manager will contact you to collect additional information. After collecting the necessary information, the OVO’s customer relationship manager will contact the property owner to share your information for accepting your booking request and send an invoice.
As soon as your booking request is accepted, the place owner will send you the invoice which you can find in the My Reservations section in your profile. The invoice amount has to be paid within 48 hours after receiving it. You can make a payment by a bank transfer. After making a bank transfer, please send us a copy of the bank transfer document. When OVO receives your payment, the place is booked and guaranteed.
If the payment goes through successfully, you’ll receive a booking confirmation email and in your profile, you can find the property owner’s name, last name, property address, and phone number.
If your booking request is declined by the property owner, you will get a notification in the My Reservations section of your profile. Afterward, we will suggest other places to review.
We’re very much interested to help you with renting a place you like.
What happens after I send the booking request?
After OVO receives your booking request, the place owner or the OVO’s customer relationship manager will contact you to collect additional information, like your nationality, profile type, move-in time, short info about you, and why are you going to move to the city, and in this place. We share your information with the property owner to get your future landlord’s acceptance sooner.
Can I contact the property owner before sending the booking request?
No, you can’t.
You just need to register on OVO, create your profile page, and afterward you can ask any question about a place you’re interested in a property owner by using the ‘Contact Owner‘ form. If the property owner doesn’t know English or Russian, please email us, and OVO’s customer relationship manager will contact the property owner on behalf of you and try your request to be accepted.
What should I do after my booking request is accepted?
After your booking request is accepted, the status of your Booking Request will be changed to ‘Confirmed’ and you’ll receive an invoice that includes 2 months rent fee which will be considered a first and last months rent fee.
The invoice has to be paid within 48 hours.
If the invoice isn’t cleared within 48 hours, your booking request will be rejected and the place will become available for booking.
Why do I have to pay 2 months rent fee?
In general, in order to secure an apartment reservation in Georgia, all apartment owners require the tenants to pay 2 months’ rent in advance which includes the first and last months’ rent.
What happens if the property owner doesn’t accept my booking request?
Sometimes property owners don’t accept booking requests. In this case, we offer you similar places to choose from.
Do I pay any fee to OVO?
No, you do not. Our service is FREE and we will be happy to provide you the following services:
- Managing the booking request
- Responding to any request from the tenant
- A translating service with the property owner
- Addressing any issue related to the property
Our service ends after the tenant moves into the property and all issues are cleared and set between both parties.
Do I need to sign up on 'OVO' to book an apartment?
Yes, you need to sign up on OVO to send a booking request for your future housing. Your rental request is guaranteed as soon as you make payment. You can check the status of your booking request in your profile, section ‘My Reservations‘.
Help with your reservation
Can I stay with my friends?
If you want to live with your friends, you can rent an apartment, invite your friends and share rent fee and bills.
What should I do if I have problems with my move-in?
If you have problems with your move-in, please immediately call your landlord within the first 48 hours of your official move-in date and ask to arrange a new move-in date. Also, make sure to send a new agreement date by ‘Contact Owner‘ form in your profile. Your landlord will postpone your move-in date more 1 or 2 weeks.
If your landlord doesn’t know English or Russian, please contact us by email and our customer relationship manager will assist you with pleasure.
If you don't move-in on the agreed date?
In this situation, a property owner informs our Customer Relationship Manager that you missed your move-in date. OVO’s Customer Relationship Manager will contact you and give a new move-in deadline, which is 1 to 2 weeks. If you still don’t move-in, your reservation will be canceled and the paid amount (2 months rent fee) will not be refunded.
Cancellation policy (Tenant's side)
If you cancel your accepted booking request:
- Within 24 hours of confirmation – Full refund of first month’s rent
- After 24 hours of confirmation – No refund
Since your money refund is an international transaction, keep in mind that it might take up to 2 or 3 working days before you receive it.
Note: if your cancellation is caused due to your family member’s death, you will require to submit an official document and all payments will be fully refunded.
Cancellation policy (Property owner's side)
Cancellation before move-in:
After the property owner accepts the booking requests and a tenant makes the payment of the Security Deposit, the booking request is confirmed and guaranteed.
If there’s an urgent necessity and a real reason exists (for example an owner’s death), OVO’s customer relationship manager will contact a tenant and offer new housing options.
If you don’t like the new housing options, all payments will be refunded to the tenant.
Cancellation after move-in:
Keep in mind that, the property owner has the right to cancel your rental agreement if you violate the house rules (for example: play music loudly at midnight, not paying rent fee and utility bills on time, destroying furniture, and etc). The house rules are outlined in the property details page on ovohomes.com & in the rental agreement, you sign after move-in.
In case the agreement is canceled by the property owner, the last month’s rental fee will not be refunded.
For Home Owners: Non Discrimination Policy
OVO is a startup company created by a young and hardworking entrepreneur from Georgia.
OVO was established to eliminate communication and language barriers between Georgian landlords and foreign students and working professionals.
Therefore, OVO is a society committed to its Non-Discrimination Policy which means homeowners must comply with our rules at any time.
All our users deserve respect and OVO shall not tolerate any behavior that constitutes discrimination of any kind.
By listing properties on OVOHOMES.COM, all users (homeowners) undertake not to express any kind of discrimination regarding ethnicity, religion, race, gender, nationality, age, marital status, or sexual orientation against any person or group of people.
SPECIFIC GUIDANCE FOR HOMEOWNERS
- No Booking Request shall be rejected based on reasons like ethnicity, religion, race, gender, nationality, age, marital status, or sexual orientation;
- No Listing shall contain any information related to any preferences in favor of or against tenants regarding ethnicity, religion, race, gender, nationality, age, marital status, or sexual orientation;
if a Booking Request is rejected due to any of the reasons stated in this Non-Discrimination Policy, OVO will take the necessary actions to enforce this Policy including the termination of the user.